At our Rust-themed store, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, so we’ve created a return policy that is straightforward and hassle-free. Please review the details below to ensure a smooth return or exchange process.
1. Eligibility for Returns
You can return any item purchased from our store within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:
- The item is unused, unwashed, and in its original condition.
- The item is in its original packaging with all tags and labels attached.
- The item is not a final sale or a custom-made product, which are non-returnable.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email our customer service team at returns@hamperandgifts.com with your order number and the reason for the return. We’ll provide you with a return authorization number and detailed instructions on how to proceed.
- Package Your Item: Safely pack the item in its original packaging. Include a copy of the original receipt and the return authorization number.
- Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be issued to your original payment method within 7-10 business days. Please note:
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process outlined above. Once your return is approved, we’ll process the exchange and ship the new item to you at no additional cost. Exchanges are subject to product availability.
5. Non-Returnable Items
Certain items are not eligible for returns, including:
- Custom-made products (e.g., personalized items)
- Final sale items
- Digital downloads and gift cards
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@hamperandgifts.com. We will arrange for a replacement or issue a full refund, including any shipping costs.
7. Return Shipping Costs
Unless the return is due to our error, customers are responsible for the cost of return shipping. If the return is due to a defect or error on our part, we will cover the return shipping costs.
8. Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to reach out to our customer service team.
Email: returns@hamperandgifts.com
Phone: +1 (800) 123-4567
Business Hours: Monday – Friday: 9 AM – 5 PM (EST)